Refund policy

ILUREIA - RETURN AND REFUND POLICY
Effective date: July 17, 2026

The short version
- The ILUREIA first drop is a limited release, and many orders are made to order.
- You can cancel any order for a full refund any time before it ships.
- Once your order ships, we do not accept returns or refunds for change of mind, wrong size, or "it did not fit."
- We stand behind our product. If your item arrives defective, we will make it right.

Cancellations
- Because many of our sets are made to order, you can cancel your order for a full refund any time before it ships.
- To cancel, email customersupport@ilureia.com with your order number before you get your shipping confirmation.
- Once your order has shipped, the terms below apply.

Order your size with care
- Check the size guide on the product page before you order.
- If you are unsure, email customersupport@ilureia.com and we will help you choose.
- Once your order ships, the wrong size is not a reason for a return or refund, so it is worth getting right the first time.

Defective items
If your item arrives defective or damaged, you have 14 days from delivery to start a claim. Email customersupport@ilureia.com within those 14 days with:
- your order number,
- clear photos or a short video showing the defect,
- a short description of the issue.
Our team reviews every claim individually. If the defect is confirmed, we will offer a replacement, an exchange, or a refund, at our discretion.

Fair use
- These terms protect a small, honest team, and we apply them in good faith.
- We review each claim case by case.
- We reserve the right to decline claims that are fraudulent, abusive, or outside this policy. Examples include a worn or washed item reported as new-defective, or a change of mind described as a defect.
- Approved refunds go back to your original payment method. Your bank may take a few business days to post it.
- Please contact us first about any concern. Do not file a chargeback for an order that is within our stated timeline and being fulfilled; contact customersupport@ilureia.com and we will make it right.

Your legal rights
- Nothing here removes rights you have under the law where you live.
- Customers in some regions, including the EU and the UK, may have mandatory return or cancellation rights for online orders. Where the law gives you those rights, we honor them.

Questions
Email customersupport@ilureia.com.